Return Policy

Return Policy

Right of withdrawal for consumers

You have the right to withdraw from this contract within 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.

Novaut Smart Egineering S.L.
Álava Technology Park, C/ Albert Einstein 15, BIC building, offices 113-115
C.P. 01510 Miñano (Álava) Spain
[email protected]

Product Return/Exchange Form

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.

We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us, without any undue delay and, in any case, no later than within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the end of that period.

You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

• To the attention of David Ibañez, Parque Tecnológico de Álava, C/ Albert Einstein 15, edificio BIC, oficinas 113-115 - C.P.: 01510 Miñano (Álava) - Spain, [email protected]:
• I hereby inform you/we communicate that I desist from my/we desist from our (*) contract of sale of the following good/provision of the following service (*)
• Ordered on/received on (*)
• Name of the consumer and user or of consumers and users
• Domicile of the consumer and user or of consumers and users
• Signature of the consumer and user or of consumers and users (only if this form is submitted on paper)
• Date

(*) Cover what does not proceed.

Legal exceptions to the right of withdrawal

Normative basis
Art. 97.1.l) LGDCU, 103 LGDCU

The right of withdrawal shall not apply to contracts relating to:

• The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
• The supply of goods made according to the specifications of the consumer and user or clearly personalized.
• The supply of goods that may deteriorate or expire quickly.
• The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
• The supply of goods which, after delivery and taking into account their nature, have been inextricably mixed with other goods.
• The supply of alcoholic beverages whose price has been agreed at the time of concluding the contract of sale and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
• The supply of sealed sound or video recordings or sealed software that has been unsealed by the consumer and user after delivery.
• The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.