Shipping Policy

SHIPPING POLICY

How long will it take for my order to arrive?

Because novaut only provides a space where buyers and sellers can negotiate and carry out their transactions, the delivery time will depend on the seller from whom you make the purchase and appears in the information you receive when making it.

What is the shipping cost?

Shipping costs are not included in the price of the items. These will appear broken down in your purchase summary. The expenses will be calculated depending on the destination and the product so you will find the information next to the product or at the time of purchase.

To which areas are shipments made?

Because our Marketplace involves numerous sellers, it is up to each seller to choose the areas where they want to send. The current shipping areas are Spain, peninsula and Balearic Islands, Canary Islands, Ceuta-Melilla and European countries, the rest of countries not belonging to the European Union, America, Asia, Oceania and Africa are excluded.

If your location is not available, you can contact us through the mail [email protected] and we will look better for a way to send your order.

What happens if I am not at the address I indicate when the courier is going to deliver the order?

After a first delivery attempt, the carrier will leave you a notice to contact him and set a new delivery date. This delivery can be made at the shipping address you indicated or at one of the carrier's offices.

After another failed attempt, the order will remain at the carrier's offices on the days that it has established. After the same, without you having collected it, your order will be canceled and we will refund the amount of it subtracting the costs of returning the package.

What do I do if my order does not arrive?

If after a period of 30 working days from the confirmation of your order you have not received it, please contact us through the mail [email protected] . Shipping costs will be refunded only when novaut is responsible for the cause of the return of the product (shipping of the wrong product, product in poor condition, etc.) or in cases of withdrawal- However, if you chose the option of express delivery instead of normal delivery, you will not be refunded the supplement of the same.